Responsibilities of customer service in property service center

Customer service responsibilities of property service center (5 general rules)

In today's society, more and more places need to use job responsibilities, and the clarification of job responsibilities is very important for enterprises to standardize employment and avoid risks. Want to learn to formulate job responsibilities but don't know who to consult? The following are the job responsibilities (5 general articles) of customer service in the property service center that I sorted out, which are for reference only and I hope to help you.

The job responsibilities of customer service in the property service center are 1 1. Regularly check the cleaning, greening, security and engineering maintenance within the management scope, and make inspection records and follow-up improvements.

2. Assist in following up the problems reflected by the owners/tenants.

3, familiar with the information of the owners and tenants, and establish a good relationship with them.

4. Accept and answer the owner's consultation, and properly handle the owner's service application and complaints.

5. Assist the owner to manage occupancy, decoration and delivery.

6. Assist in collecting related expenses.

7. Assist superior organizations to carry out community cultural activities and publicity work, actively strengthen communication and contact with the owners/tenants, listen to the opinions and suggestions of the owners/tenants and make records and reports.

Customer service responsibilities of property service center: 2 1. Monthly bill, customer receipt and goods debit registration;

2. Financial work such as verification and check of bill data of cooling system;

3, monthly billing, enterprise dunning;

4, enterprise housing registration, rental housing registration and acceptance, handling enterprise complaints, daily dispute adjustment, etc. ;

5. Fill in the data of office supplies procurement, quarterly report, semi-annual report and annual report of Zhongchuang Space;

6, engineering maintenance, equipment update and other specific matters of the approval process progress follow-up;

7. Assist leaders to complete the activities held in the park and the writing of publicity copy;

8, complete other work assigned by the leadership.

Responsibilities of customer service post of property service center 3 1, collecting, reviewing and handling daily complaint records;

2. Plan the monthly work of the front desk;

3. Formulate the rules and regulations of this department and the employee code, prepare and arrange the duty of managers at all levels, and be responsible for the work arrangement, guidance, supervision and assessment of employees in this department;

4. Accept and handle the complaints of the owners (residents) and put them on record;

5. Supervise subordinates to collect all property management fees and other fees in time;

6. Follow up and deal with emergencies in time;

7. Monthly housekeeper performance appraisal.

Customer Service Responsibilities of Property Service Center 4 1. Accept customer consultation and handle business.

2. Accept and handle complaints, be responsible for customer communication, follow up and coordinate complaints and control complaints in the area under its jurisdiction.

3. Formulate and implement community activity plans. Through the design of marketing mode, while improving the satisfaction of owners, the property service is made explicit and a harmonious and civilized community atmosphere is created.

4, responsible for maintaining customer relations and foreign relations, paving the way for the handling of various affairs.

Responsibilities of customer service in property service center. Implement the related service processes of customer check-in, decoration, move-out and rent withdrawal;

Perform daily customer service, including: customer maintenance service, item borrowing, etc.

Record the customer's maintenance records, report to the engineering department, and track the maintenance completion;

Answer customer questions, receive and record customer complaints, follow up and solve them in time, and report to customer relationship manager;

Provide paid services to customers, regularly fill in the monthly paid service list of the month and prepare relevant documents to report to finance;

Complete other tasks assigned by superior leaders.

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