Year-end summary of county power supply company

Implement anti-accident measures on the job site, carry out anti-violation activities and carry out standardized operations. Whether it is the work carried out by our hospital or the work of cooperating with power outage construction abroad, we should conduct on-site investigation seriously, do a good job in the analysis and pre-control of dangerous points, and formulate perfect safety measures and schemes according to the on-site operation. The following is the year-end summary of county power supply companies compiled by Bian Xiao. Welcome to learn!

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# Selected articles on year-end summary of county power supply company 1#

The standardized construction and management of power supply station is the requirement of electric power enterprises in today's society, and it is also the need of their own development. Our hospital has been strictly demanding the standards of five-star power supply, standardizing various work processes and improving various systems. With the joint efforts of all the staff, we have completed all the tasks and production targets of the company and made remarkable achievements in standardization construction and management, which are summarized as follows:

I. Integrated management

In the second half of this year, the company identified our institute as a pilot power supply station for standardization construction, invested funds to carry out secondary decoration inside and outside the office building of the power supply station, built office space according to appropriate advanced ideas, fully implemented the positioning of office articles, took the standardization construction as an opportunity, adhered to the principle of lean and efficient, re-optimized the staffing, clarified post responsibilities, signed post contracts, continuously improved the enthusiasm and creativity of employees, and formulated a performance appraisal system. Strict performance appraisal, rewarding the superior and punishing the inferior, making annual study and training plans, holding safety knowledge competitions and skill competitions at the end of the year, and doing accident prediction and accident drills well, so that every employee's business knowledge and skill level have made great progress in this year.

Second, the management of production safety

Safety in production is the most important thing in the management of grass-roots power supply stations and the premise of all work. Our hospital has formulated the management regulations of 13, and conducted strict examination on these systems, so as to promote management through the system, forming a good situation in which all staff are rewarded and everyone is the first to compete, so that the safety production management has rules to follow. In the safety day activities, we combine safety learning with business training, making it richer in content and more obvious in effect, forming a good learning atmosphere among all employees, and improving the safety awareness of every employee qualitatively. Strictly implement the "two votes" system, carefully check the working tickets, and implement the on-site investigation system to ensure that the on-site safety production management is controllable. Strengthen on-site construction supervision. For large-scale and complex line operations, leaders must go to the site to assist the person in charge of the work to conduct on-site monitoring, find problems in time, eliminate potential safety hazards, and better reflect the working atmosphere of all employees in Qixin, Qi Xin. Seriously implement the company's record management system, and record all the studies in the security team and all the assignments outside. This year, with the support of the safety supervision department where I work, all the line disconnectors and circuit breakers in the jurisdiction adopt reflective signs, standardize the equipment number, and spray phase sequence, number and anti-collision reflective signs on the line towers. Make the basic safety data of the whole region more complete and detailed, and provide the most fundamental guarantee for safe production.

Third, marketing management.

Implement the window for business expansion and installation, do a new installation according to the standard process, complete the operation and send electricity within the specified time limit. Strictly review the application of three-phase customers to avoid power loss caused by burning overload meters. According to the capacity applied by customers, carefully check the equipment power, sign power contracts and double power supply agreements with users, standardize all business development and installation procedures, conduct a general survey of public substation areas with line losses exceeding 5%, make technical analysis reports, and formulate loss reduction plans. Implement the "Four Diligences", that is, the power consumption management methods of watching, thinking, walking and checking frequently, adhere to the current test of public transformers every month, and adjust the capacity in time to ensure the safe and economic operation of transformers.

Fourth, quality service.

As a pilot power supply station for standardization construction, we have established the concept of "paramilitary management internally and humanized service externally", and have always conscientiously implemented the service policy of "high quality, convenience, standardization and sincerity", built a standardized power supply business hall with high standards, improved the software and hardware facilities, and "enhanced the image externally and improved the quality internally", so as to strengthen the quality of service window staff and improve the service level with standardized management. Strengthen the power supply emergency repair and daily maintenance mechanism, strictly implement the 24-hour duty system, ensure the rapid and efficient emergency repair and maintenance work, and ensure the reliability of power supply for users in the jurisdiction. In order to ensure the recovery of 100% of the special transformer and rural electricity charges, and reduce the impact on users' production and life due to the arrears of electricity charges, more scientific and humanized means are adopted, combined with various means such as telephone collection and SMS advance notice, to ensure the timely and full recovery of electricity charges.

# Selected Articles of Year-end Summary of County Power Supply Company 2#

This business hall is responsible for all power customers' electricity consultation, business expansion and installation, fault repair, electricity sales and purchase within _ _ _ square kilometers, and it is the only window for _ _ _ to the outside world. Moreover, with the concern of leaders at all levels and the joint efforts of the whole class, the marketing work and team building work have achieved good results, and they were awarded the title of Shenyang People's Satisfaction Window and Model Team for Work Style Construction in _ _ and _ _ respectively. There are X employees in the team, not only all of them are "female soldiers", but also because most of them are young people, so they are full of vigor and vitality for their work. Therefore, this is an excellent team full of energy and passion, brave in learning and innovation.

First, we moved "you, me and him" with innovative ability and caring service.

As the only designated sales point of the company, the business hall is located in the _ _ district, which is geographically remote and far from residential areas. The farthest community is nearly _ _ kilometers away from the business hall, so it is very difficult for customers to pay. To this end, the residents' class has carried out community visits for many times, visiting communities such as _ _ District, _ _ Community and _ _ and providing on-site services. It is through this touching service that we entered the community. During the break, the business hall visited the community and the property successively, and vigorously publicized the ladder electricity price policy, common sense of electricity consumption and common sense of electricity saving in the community, which was recognized and supported by the majority of users.

The starting point of the business hall is to understand customers' voices and solve customers' problems, with the service concept of "service with a smile and quality service", and the purpose of serving people of all ages and classes with a smile is also a way to provide special services for the elderly, the weak, the sick and the disabled, so that everyone can feel our sincerity.

Second, strengthen work management, improve work performance and achieve work goals.

In order to meet the needs of modern marketing construction, the business hall actively improves the content of the team information platform according to the instructions of the superiors, uses the platform to sort out and summarize the personnel information, work plan, management system, technical standards, team training and other related information, records the team management situation by means of information technology, reflects the work dynamics, and releases the latest work content in time, which provides technical support for the basic work of the team and realizes the leap from the traditional management mode to the information management mode.

As the only window to the outside world in _ _ region, the behavior and comments of the business hall fully represent the overall external image of _ _ company, which requires us to remind ourselves to strictly abide by the employee norms, be familiar with the employee discipline regulations and show the best side to customers. Between strengthening management and enhancing self-improvement consciousness at ordinary times, in _ _ _, our class really achieved the marketing goal of "zero complaints", which not only completed the work goal for us electric power people, but also played an exemplary role and affirmed our work.

In terms of fees, in order to improve the rate of residents leaving the cabinet, the business hall vigorously publicizes and guides residents to use self-service payment machines to pay fees and inquire about electricity consumption details to avoid residents waiting for a long time during the peak payment period. Moreover, in order to realize more perfect humanized facilities, the business hall has also installed a convenient payment point, which can not only pay electricity bills, but also pay water, gas and telephone bills on behalf of others, completely realizing the integrated payment function, which is convenient for customers and shows our characteristic payment mode facilities.

Third, take the National Games as the working direction and carry out construction projects reasonably.

In order to standardize the soft and hard environment of service work, the business hall has improved the facilities of the business hall, added green plants, planned the layout structure, strengthened the infrastructure, improved the service level and created a beautiful service environment in accordance with the unified norms formulated by the company's marketing department, so that the spacious and bright service hall and modern service facilities have been highly recognized by our customers. Moreover, during the National Games, posters will be hung in the business hall to publicize the knowledge publications during the National Games, so that customers can feel our attention and support for the National Games.

Taking the National Games as an opportunity, the business hall created a precedent of "bilingual service and bilingual reporting". Under the influence of more and more international development, the foreign population in China began to increase. In order to realize our high-quality service, the sign and personnel of "Bilingual Service" were specially set up in the business consulting window, and this feature was fully demonstrated in the report, realizing the embodiment of feasibility value.

Heaven rewards diligence, sweat and hard work will surely bring fruitful results. However, achievements can only explain the past, and ability can represent the future. In the future work, all the staff in the business hall will continue to stand on their posts, face up to difficulties, and achieve the work goal of "no dead ends in the scope of work, no mistakes in business handling and no complaints in marketing services" with the enterprise spirit of "responsibility, dedication and selflessness" and establish a good image.

# County Power Supply Company Year-end Summary Selected Articles 3#

Summary of work in the first quarter:

(1) Do a good job in basic work and be strict with yourself.

According to the business norms of the business hall uniformly formulated by the marketing department, and according to various power consumption business systems, the power consumption business process is strictly implemented, and the corresponding records are filled in, so as to truly realize the closed-loop management of power consumption business. We fully implemented the "Three Articles and Ten Articles", carefully studied the company's documents, constantly standardized the service requirements, ensured that the work orders were delivered and returned within the promised time limit, and timely and accurately met the needs of customers, which was widely praised by customers.

(two) constantly improve the basic information, and do a good job of inspection.

According to the work arrangement of the company and the relevant requirements of the marketing department, the supporting materials of the power supply business hall were carefully sorted out, which not only improved the basic materials of the team, but also comprehensively improved the management level of the team. According to the management requirements of "creating first-class", sort out and fill in all kinds of materials in time.

(III) Actively respond to the company's call for "three festivals" activities and effectively carry out "three festivals" activities.

In the activity, we constantly sum up the experience of saving, popularize good practices, mobilize employees to start from themselves, and start from scratch, so that the concept of "three savings" can quickly penetrate into all positions. Let every employee fully realize that the harmonious development of the company needs to start with saving a little resources. If an inch of wire and a piece of paper around him can be saved in time, it will be a lot of wealth over time and will create remarkable benefits for the company. At work, people should turn off the lights, turn off the microcomputer after work, turn off the water dispenser at will, put an end to the phenomenon of "ever-burning lamps" and really start from small things.

Second, the second quarter work plan:

(1) Strictly implement the company's rules and regulations, and be strict in labor discipline and work discipline, and there will be no violations of laws and regulations.

(2) Constantly improve the existing functions of the business hall, always proceed from the hot and difficult points of customers, think about what customers think and what customers are anxious about, and innovate on the basis of personalized service. Grow up in understanding and trust, mature in criticism and self-criticism, and further improve the technical content of quality service.

(three) continue to organize the study of new business knowledge, strengthen the training of personal business skills, and constantly improve the quality of service.

(four) according to the requirements of creating a first-class new standard, to conduct a comprehensive inspection and sorting of the data, the data that need to be supplemented should be carefully improved to ensure that there are no errors.

# County Power Supply Company Year-end Summary Selections 4#

Power supply station is the display window of State Grid Corporation. In order to ensure the creation standard and quality of the window, the company conducts all-round tracking supervision and guidance on the work of the power supply station. And according to the "rural power supply business standardized service demonstration window standard" organization strict review, power supply income is divided into 493 points, in the process of creation, power supply mainly grasps the following links.

First, focus on the fundamental link of organizational construction.

Starting from the organizational construction, the leading group starts from itself, and according to the requirements of the company to carry out the activities of "Three Excellent and Four No Standards", the "party member Dedication Day" is held, and the "party member Demonstration Zone" and "party member Demonstration Post" are set up to organize all party member-to reshape the image of party member and establish a healthy atmosphere, so that every party member can become a banner, driven by Party building and employees.

Second, grasp the central link of ideological education.

Focus on the construction of professional ethics and quality service, give full play to the advantages of ideological and political work, correctly guide and motivate employees to adapt to the needs of power market development under the new situation, educate employees to deeply understand the honor and disgrace relationship between collective interests and personal interests, unite and complement each other, consciously link personal interests with collective interests, clearly understand the situation, change their concepts, and correctly position themselves, so as to make enthusiastic, thoughtful, high-quality and efficient services become every employee. I have improved my self-cultivation and professional quality, and established a good corporate image in the eyes of the majority of electricity users. 2 1000 "customer contact service cards" were distributed to the society, with a distribution rate of 100% and a customer satisfaction rate of 99%. More than 65,438+0,600 letters were sent to users, 36 electricity supervisors were hired and more than 60 users were interviewed. They listen to the feedback from all walks of life and accept the supervision of users.

Third, focus on the key link of rewarding the superior and punishing the inferior.

Combined with the requirements of standardized management of the company's "excellent" power supply station, according to the actual situation of the power supply station, the Detailed Rules for Job Responsibilities and Assessment and the Detailed Rules for Assessment of Work Quality Completion were formulated. For employees who fail to meet the assessment standards, in addition to being punished in accordance with the Detailed Rules, they are also ordered to meet the standards within a specified time limit, and those who fail to meet the standards within the specified time limit will be laid off for study. Reward those who do a good job, and impose heavy penalties on those who make mistakes. The open, just and fair assessment mechanism has greatly stimulated the enthusiasm of all employees to "create excellence", corrected the mentality of serving users and worked hard, forming an atmosphere of "everyone is the first responsible person in professional ethics construction" in the whole institute.

Fourth, do a good job in environmental construction, a humanistic link.

Focus on establishing a good work style, strengthen the construction of working environment, carry out image planning and environmental construction, and create a civilized, clean and beautiful office environment. The dynamic management of the business hall, regular business training and competition for posts have made every employee feel a sense of crisis and urgency, which has both pressure and motivation, and enhanced their professionalism and sense of responsibility. The business window has formulated Management Rules and service specifications, stipulated civilized terms and service taboos, and implemented dress code and listing service, with civilized, enthusiastic and thoughtful manners. Establish assessment records, link rewards and punishments, and urge employees to fulfill their duties and meet service standards.

Verb (abbreviation of verb) the operation of the normal mechanism of quality service

1, strictly supervise and assess to ensure the establishment of a normal mechanism.

Strengthen the management of complaints and reports. Adhere to the system of monthly work style analysis meeting attended by the company's main leaders and relevant functional departments, analyze the monthly complaints, and urge to solve the problems existing in work style construction and quality service. Six specific measures, such as classified handling of complaints and reports, clarification at the leadership meeting of the responsible unit, internal notification and customer receipt card, were formulated to strengthen the management and assessment of complaints and reports, further reduce the complaint rate and improve the quality of complaint handling. On this basis, unannounced visits have been intensified. Company leaders personally led the team to learn about the style construction and quality service level of grass-roots units by simulating accident site repair, visiting business premises on the spot and visiting customers. At the same time, the results of unannounced visits are included in the company's "excellent" assessment and released in the form of notification, which plays a warning role.

2. Pay attention to education and training, and constantly strengthen the service awareness and service level of employees.

A regular training system has been established, education plans at all levels have been formulated, and the implementation plan and detailed rules for studying and implementing the "three rules and ten rules" have been formulated in light of the actual situation. More than 1000 cards have been issued in a unified way, one for each person, which has strengthened the study and publicity. All 700 people in each marketing window took the closed-book exam. Make the staff focus on the requirements of "three rules and ten rules", lay a solid ideological foundation for doing a good job in quality service and style construction, and promote the in-depth and healthy development of quality service and style construction.

3. Do a good job in power grid construction, and constantly strengthen the hardware platform for quality service of power supply.

Actively cooperate with and support municipal construction, investment promotion, enterprise restructuring and other work. For key projects, key enterprises and key projects in the city, the fast lane of power supply service will be established, and key services will be implemented. Do a good job of saving electricity. Zero-point project and live working measures have been implemented one after another, and power grid construction, equipment maintenance and fault treatment are all carried out at night with minimum load, so as to minimize the impact of power outage.

4. Do a good job in window construction and continuously strengthen the first-line quality service.

Attach importance to the construction of business window. All business halls are built according to first-class standards, and the internal modern service system is perfect. In a prominent position in the service hall, the telegraph installation procedures and various charging standards were disclosed, a customer writing desk was set up, and emergency umbrellas and other convenience measures and facilities were equipped. Implement "one-stop" service, concentrate all service links in the hall outside, and implement the e-commerce agency system and the first inquiry responsibility system. , standardized procedures, improved efficiency and facilitated customers.

5, to carry out quality service publicity activities, to create a good electricity environment.

We often carry out various forms of quality service publicity activities to widely publicize power knowledge and power policies. Let the society know the characteristics of power supply enterprises, let the masses support the development of electric power and create a good power supply service environment. Grass-roots marketing units * * * distributed nearly 30,000 leaflets and participated in more than 400 activities. More than 40 customer seminars have been organized, and various grass-roots units have carried out various quality services and convenience activities according to their own conditions. Set up the Light Messenger Love Fund as the electricity fee fund for poor residents; Rural power stations set up teams to support agriculture and send power services to the fields in the vast rural areas; Widely praised by people from all walks of life.

6. Actively communicate and accept social supervision.

Actively carry out on-site service and strengthen communication with customers. Establish a customer supervision network in all towns and villages in the city, hold regular symposiums and customer heart-to-heart talks at different levels and in various forms, listen to customers' opinions and suggestions, and constantly improve their work. Through visiting and inspecting customers' electrical equipment, we put forward 16 power consumption optimization scheme for customers, raised more than 70 equipment safety problems 170, helped solve 93 potential safety hazards, helped enterprises solve power consumption difficulties for more than 40 times, made customers truly feel the sincere service of the power sector, and solved their problems with practical actions.

Sixth, develop quality services.

(a) to understand the spirit, widely launched, and comprehensively promote the "hundred questions and hundred investigations" activities.

State Grid Corporation of China has carried out the "100 questions and answers" activity, which has played a very good role in promoting the safety production and quality service of power supply enterprises. In order to do a good job in implementation, we have included this work in the first-class project.

First, set up an organization and implement responsibilities. The company held a mobilization meeting, and our company quickly set up a leading group with the top leaders of the party and government as the team leader, the leaders in charge as the deputy team leader, and the directors of various departments and offices as the members. According to the principle of unified leadership, graded responsibility and full participation, this work will

Implement tasks to departments, teams and employees at different levels, and formulate detailed rules and work arrangements for "inquiry" activities to ensure that "inquiry" activities are implemented and achieved practical results.

Second, widely publicize and understand the spirit. Mainly through listening to and watching the video conference of the superior company, holding a mobilization meeting, making and hanging necessary publicity banners, making publicity exhibition boards and other forms, the cadres and employees are well aware of the activities of "asking for safety in production and quality service".

Third, organize learning and understand the content. The booklet "Problems and Inspection" printed by the company has been distributed to every cadre and employee. Through the study, we learned about the specific content of "asking and checking", which laid the foundation for the second stage of work.

Fourth, discuss and raise awareness. Through seminars, symposiums and other forms, the necessity and importance of carrying out the activities of "asking questions and asking questions" are described, which makes everyone feel that it is very necessary to carry out the activities of "asking questions and asking questions", which is an important measure to strengthen the management of basic work and deepen refined management, and should be carried out consciously.

Fifth, carry out activities to form an atmosphere. The first is to carry out essay writing activities. The company received 45 manuscripts, of which 18 were selected for the exhibition. The second is to organize training exams. The training center organized a training in combination with "all questions and all inquiries". After the training, there was an exam. At the same time, the Ministry of Agriculture and Electricity "asked questions" to adjust the exam, and more than 0/00 people from our company took the exam.

Sixth, promote the work in combination with the actual situation. We combine the activity of "asking questions and checking plans" with the current work of the company. First, combine with the company to build a first-class enterprise; Second, the "342 1" activity was carried out in combination with the requirements of the municipal company; Third, it is combined with the current peak summer and flood control work. Further improve the management level of a national first-class power supply enterprise, analyze the weak links in the management process, and improve the overall awareness and working ability of drought and flood control and serving agriculture, rural areas and farmers.

(2) Strengthen inquiries, implement rectification, and promote the continuous deepening of the "hundred questions and hundreds of investigations" activity.

After the completion of the learning mobilization stage, we followed the trend and pushed ahead at full speed, which set off a climax of inquiry and rectification.

1, that is, "ask and check" adjustment. In order to consolidate the achievements of the previous examination adjustment and expand the training level, five professional trainings were held for directors, security officers, accountants and teams of municipal units, and unified examination adjustment was carried out for all units and grass-roots institutes. During the examination adjustment, the company's leading group participated in the whole process and invigilated in person, which promoted the employees' comprehensive grasp of the inquiry content. At the same time, through the examination and appraisal, the grass-roots personnel with excellent performance and qualified assessment are selected to go out to study, which stimulates the good atmosphere for employees to actively study and consciously improve their quality.

2. A knowledge contest was held for safety officers and 95,598 personnel. Competition activities were carried out in the form of on-site question and answer, scenario simulation, etiquette display and up-and-down interaction, which promoted employees' in-depth understanding of the question and answer content and improved the overall management level of safety production and quality service.

3. Hold a symposium of customer supervisors to solicit customers' opinions and suggestions on the quality of power supply service, find out the weak links of high-quality service, find out the factors and problems affecting service, take effective measures, optimize the process, standardize management, and continuously improve the quality of power supply service.

4. In-depth investigation activities were carried out. Insist on focusing on the big picture, start with small things, take strengthening the weak links of safety production and quality service as the main goal, and thoroughly find out the signs, tendentious problems and hidden dangers that have a bearing on the overall situation. Conscientiously implement the requirements of "asking, checking and correcting", carefully sort out the problems of checking and troubleshooting, and formulate corresponding rectification measures.

Conscientiously implement the "Three Articles and Ten Articles" of State Grid Corporation, actively carry out the "Year of Quality Service" activities, improve the inspection and assessment mechanism, rationalize and strengthen the customer engineering workflow, intensify unannounced visits, seriously solve the hot and difficult problems accepted by 95598, and standardize the service information management system, which has effectively promoted the orderly development of the "100 questions and 100 questions" activities and the construction of professional ethics.

# Selected Papers of Year-end Summary of County Power Supply Company 5#

In the coming April, under the correct leadership of superior leaders, with the joint efforts of relevant departments and all staff, we have made gratifying achievements:

I. Safety management:

1. Organize all employees to learn from the activities of "learning lessons, troubleshooting hidden dangers and strictly controlling risks" and compare them with our current work practice. Strengthen field control to ensure safety in production.

2. Strengthen centralized training and on-site education, organize all working leaders to study the Guiding Opinions on On-site Standardization of Hengshui Rural Power System, and actively carry out on-site "two pushes and one integration" for the purpose of improving work efficiency and safety, laying a solid foundation for the development of on-site standardization work in the future.

Second, the production operation

At present, the construction of the Bird's Nest is in the peak period. The high-voltage power distribution class in our hospital stepped up the inspection of the density and cleaned the Bird's Nest in time to keep the line equipment in a healthy running state.

At present, it is the vigorous period of tree growth, and the high-voltage distribution team constantly patrols the line corridors to find and stop the offline tree planting behavior in time, which ensures the safe and smooth operation of the power line corridors within the jurisdiction and lays a solid foundation for the safe and stable operation of the power grid.

Third, marketing management.

1. Continue to carry out the special work of treating high-loss areas, rotate and calibrate the meters in high-loss areas such as Daduan and Feng Li, replace the worn meter boxes in some areas, and sort out the series lines of some meter boxes, thus reducing the leakage phenomenon and achieving remarkable results.

2. Strengthen the inspection management of metering devices, and find the meter abnormality and the phenomenon of starting the transformer without permission in time, so as to reduce the occurrence of abnormal electricity consumption and avoid the fluctuation of 10KV line loss.

3. Complete the electricity charge recovery this month on schedule, with the electricity charge recovery rate of 65,438+000% and the delivery rate of 65,438+000%.

Fourth, quality service.

1. Visit major customers in the jurisdiction to solicit customers' opinions and suggestions on power quality and power supply reliability, implementation of electricity price policy to collect electricity charges, troubleshooting, time limit for business expansion and installation, service attitude and quality of staff, and performance of service commitments.

2. Provide door-to-door service for special customers and help them check indoor wiring and electrical equipment, which is well received by customers.

3. Strengthen the training of window staff, strengthen the management from the aspects of personnel dress, environmental sanitation and code of conduct, and provide customers with a high-quality service environment.

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