Is the most popular property service in Guangzhou in your home?

Property has always been a knot in the hearts of owners. Most property buyers spend their life savings to buy a property, and they will face long-term property service problems after moving in. Among all kinds of disputes between owners and properties, which property management methods are most "spit" by Guangzhou owners?

1: charged the property management fee, but did nothing.

Property fee is the most likely contradiction between property and owners. 37.66% of netizens chose "just charge and do nothing". Most people in Guangzhou have a low awareness of the services provided by property companies, and are more concerned about whether property fees can be called corresponding services. It can be seen from this that the role of property in community management has not been recognized by the owners, or the property company is not "close to the people".

At present, the most expensive property fees in Guangzhou are some top luxury houses, and the prices are all above 8 yuan/Ping/Month. In contrast, some staircases with a long history, some property management fees even as low as a few cents per square meter per month. Behind the low property management price, these communities can also provide basic safety and health solutions, not to mention property services. There are problems in the maintenance and safety of basic supporting facilities in residential areas.

The parking fee is too high, so you can't afford a car or a parking space.

Speaking of parking problems, from the survey results, all kinds of spit are relatively balanced. "Parking fees are not open and transparent" and "parking without warning signs, which hinder car owners' travel" account for more than 45% of all options, while excessive parking fees become the focus of spitting, accounting for 34%.

China Smart Parking Index Report released at the end of 20 15 shows that among the four major cities, Guangzhou has the lowest index in terms of gap rate, parking price, users' perception of parking fees, and time to find parking spaces. In other words, Guangzhou citizens are "the most unhappy" in parking. In this regard, it is suggested that special parking lots should be encouraged to open to the outside world and stop at wrong time to improve the efficiency of parking lots; Encourage the establishment of temporary parking lots and time-limited parking spaces to fully tap parking resources. Encourage the use of land to be built, idle plots and qualified viaduct bottom to set up temporary parking lots. These measures can provide a large number of parking spaces and alleviate the current parking problem.

3. Garbage points are not cleaned in time.

The voice of community health problems is relatively concentrated. 4 1. 14% of netizens in Guangzhou pointed the finger at the option of "untimely cleaning", and 27.85% of garbage storage points were unreasonable.

Garbage cleaning is the most direct way to get along with the owners in the environmental management of the community, and it is also the most likely to cause the owners' unpleasant emotions. 1 In September last year, Guangzhou implemented the Regulations on the Management of Domestic Waste Classification in Guangzhou, stipulating that individuals who do not classify or place garbage at designated places will be fined a maximum of 50,000 yuan in 200 yuan. Only since the implementation, Guangzhou urban management department has not carried out law enforcement. However, the "fixed point" of community garbage cannot be across the board. It needs to be put in place according to whether each community has property, whether it is a high-rise residential building or a low-rise residential building. "

4. The access control in the community is not strict, and there is usually no safety supervision.

In the last question of this survey, 32.92% of netizens who participated in the survey voted that "the access control in the community is lax and there is a lack of safety supervision at ordinary times", while "the property company uses public space for other purposes without permission" and "the maintenance of public resources is not timely, and the owners charge high fees for maintenance projects" also accounted for 27.85% and 27.53% respectively. The owner complained that the problem had not been effectively solved. In addition to relying on property companies to deal with problems as soon as possible, owners should also set up owners' committees and other forms to safeguard their rights and interests.

To sum up, the essence of most property disputes is the mismatch between fees and services. To solve the contradiction fundamentally, on the one hand, property companies need to strengthen management and guidance, improve service awareness, use funds transparently, and do a good job in communication with owners. On the other hand, it also needs the active cooperation of the owners to promote the adjustment of service methods.

(The above answers were published on 20 16-03-08. Please refer to the actual situation for the current purchase policy. )

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