How to regulate the behavior of people in the service industry when a delivery man in Jiangsu beat the owner of the same car because of elevator delay?

Recently, in Nantong, Jiangsu, a very irritating thing happened. An owner was beaten by a takeaway when he was taking the elevator in the community. Judging from the photos exposed at the scene, the owner's face has been swollen by the takeaway. It can be seen that the takeaway is still serious. It is understood that the reason why this takeaway beat the owner of the same car was mainly because the elevator was late. When he was about to take the elevator downstairs, he didn't expect the elevator to go up, so when the elevator rose to the 27th floor, he hit the owner of the same car in a rage.

Takeaway is originally a service industry, mainly serving shopkeepers. Even if the owner is delayed for a few minutes, the takeaway should not be fought, and it is really angry to lose your temper with innocent people. To standardize the service industry personnel, the first thing is to pay attention to the image problem. Don't pull a long face every day, it makes people look very unhappy. In addition, don't pick your nose, smoke or fight at will and other behaviors that affect your image.

The second is to respect the guests and don't lose your temper with them for no reason. Before entering the guest room, you should knock on the door and ask before entering. In addition, you can't eavesdrop on guests' conversations at will, nor can you tamper with personal belongings, nor can you secretly talk behind their backs and insult guests. Service personnel should treat guests warmly, no matter what they are busy with, they should immediately solve their problems or greet them.

Finally, people in the service industry should treat their guests equally, and don't treat them differently because of their economic strength, which will easily lead to the dissatisfaction of others. In addition, at work, we must control our emotions and keep rational and calm thinking. Don't be impulsive, and don't bring personal emotions into your daily work.