How to complain about the post responsibility of the doorman in the community

In addition to some facilities, there are professionals such as property security guards and doormen who are mainly responsible for all aspects of the community. Some people feel that the service attitude of the doorman in the community where they live is not good, and they can complain, but they don't know how to complain about the doorman in the community. You must know the complaint channels before you can do it. Similarly, some people still don't know what the responsibilities of community doormen are. Let's introduce it below.

How to complain about the community doorman

Complain directly to the property company, either in person or by letter or phone. You can also complain directly to the security management unit (usually the security company) as before. It is best to have specific events in the complaint, the content of the complaint should be clear, and relevant evidence should be kept. Before making a complaint, it is recommended to look at or understand some security performance requirements, so that the complaint will be more targeted.

The community doorman should complain to the property management company. Property management company is an enterprise-type economic entity with corresponding qualifications established in accordance with legal procedures and an independent enterprise legal person. It belongs to a service enterprise and has an equal subject relationship with the owners or users. Accept the entrustment of the owners, carry out professional management of the property in a specific area in accordance with the provisions of relevant laws and regulations or the provisions of the contract, and obtain corresponding remuneration.

Responsibilities of community doormen

1, neatly dressed, fully dressed, shift change on time.

2. When on duty, you are not allowed to leave your post, laugh and play, read newspapers, eat, sleep, listen to tape recorders and other things unrelated to work.

3. Be polite when on duty, don't make things difficult for owners and customers, have principles and methods to deal with problems, be kind and not anxious or dry.

4. Fill in all kinds of registration carefully, with clear handwriting and detailed and accurate contents.

5. All outsiders should register for entry and exit, and visitors can only enter after obtaining the consent of the owner or company leaders.

6. Strictly order all kinds of people who repair, buy and sell, collect second-hand goods and engage in pyramid schemes to enter the community.

7, decoration materials and professional installation team comes into play should check the relevant procedures, did not go through the formalities of decoration and installation shall not come into play.

8. Owners should check the temporary owner card when entering the community, and the decoration personnel must check the temporary pass when entering the community.

9. Goods shipped out of the community must be signed by the property management company before they can be released.

10. Vehicles entering the community should be inspected in detail. If there is any problem, please ask the owner (driver) to sign the checklist for confirmation.

1 1. The doorman should be on duty 24 hours a day and open and close the gate of the community on time.

12. Be polite. Inquire about outsiders, register first, then let them enter the community, and refuse irrelevant personnel to enter the community at will.

13. Vehicles entering and leaving the community should be checked and registered, and suspicious persons or vehicles should be reported or reported to the police in time.

14, responsible for the delivery and distribution of letters, newspapers and magazines in the community.

15, providing convenience services for the registration of community residents.

16, responsible for the sanitation of this part and the surrounding environment, and make good attendance records and assignments.

I wrote some related knowledge for you about how to complain to the doorman in the community. Every community has doormen and security guards. Some residential doormen have a particularly good service attitude, while others have a bad service attitude. In this case, all of us can complain directly to the property management company, either by writing or by phone. In addition, we also know what the doorman's duty is.