What department does the front desk customer service belong to?

Question 1: What department does the front desk of a general company belong to? There is a recruitment front desk. Generally, the front desk of a company belongs to the administration department (or personnel department), and the recruitment work is generally not done by the front desk.

Question 2: What's the difference between the front desk and customer service? The front desk is responsible for the reception, basic consultation and introduction of visiting customers. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department. Generally, the front desk is full of beautiful girls with temperament.

Customer service focuses on serving customers, and should have skilled business knowledge, warm and sincere working attitude and enough patience.

Question 3: What are the main duties of the receptionist? What kind of work should I be responsible for? Responsibilities of the Reception Commissioner:

1. Obey the leadership of the reception supervisor at the front desk and provide first-class reception services for guests according to the prescribed procedures and standards.

2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.

3. Be familiar with the general situation of the company, be able to answer the general questions raised by the guests and provide regular non-confidential information.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep the distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement. 12. Complete other or temporary work assigned by the leaders.

Question 4: The front desk department refers to the department that directly serves customers. What are the main departments? Why not help you solve it? Complain about his poor service attitude.

Why not try Whisperwind's other customer service robot?

Question 5: What is the most important thing in customer service reception? Hello, I'm glad to answer your question.

Customer service, front desk reception, and most importantly,

1, emotional contagion is not a guest.

2. Force yourself to isolate negative emotions.

When there is a problem, keep calm and act in an orderly way.

I hope it helps you.

Question 6: What is the nature and function of the property customer service front desk?

1, responsible for issuing property management fee notice and collecting fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the repair situation.

Situation and service quality, responsible for contacting the owner/tenant;

4. Responsible for handling the letters, visits and complaints from the owners/residents, and timely reply, follow-up and inspection;

5, responsible for the owner/household satisfaction survey, do a good job of all kinds of data about the owner/household satisfaction survey.

Statistical analysis work;

6. Be responsible for the publicity and investigation of the owners/tenants within the jurisdiction;

7, on-site management of various activities held within the jurisdiction;

8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

9, responsible for the supervision and management of users in and out of the goods;

10, implement the company's management rules and regulations.

Responsibilities of customer service supervisor

The supervisor reports to the superior: general manager of the property.

Supervising subordinates: customer service front desk/customer service assistant

Contact department: all departments in project management.

. . . . . .

Question 7: What is the customer service system and process of the gym customer service? First, the front desk registration system; 1, cleaning of the reception area registered at the front desk; 2. It is forbidden to get together to chat and play in the venue and answer the phone in front of the members. 3. Take the initiative to greet members within 3 meters of meeting them in the clubhouse; 4, dressing the, neat hair (ponytail), no long hair and nails; 5. Speak softly, smile, and be comfortable when talking with members; 6. Maintain a good standing posture, with your feet shoulder-width apart and your hands in front of you; 7. Use correct polite expressions, such as "Hello" and "Sorry". four

Customer service system and process

First, the front desk registration system

1. Clean the reception area at the front desk.

2. It is forbidden to chat and play together on the court. When members answer the phone and eat in front of them, they must make a phone call outside the work area.

3. Take the initiative to greet members within 3 meters of meeting them in the clubhouse.

4, dressing the, neat hair (ponytail), no long hair and nails, keep the face clean and fresh.

5. Speak softly and smile, and keep a proper distance when talking with members.

6. Maintain a good standing posture, stand with your feet shoulder width apart, shake hands in front, hold your chest out, and do not rely on or support.

7. Use correct polite expressions, such as "hello", "sorry" and "keeping you waiting".

4. Make all preparations before receiving customers.

5. Self-check gfd and be polite to others.

6. Answer customers' questions enthusiastically and patiently.

7. Fill in the admission registration form and visitor reception experience form carefully to ensure that the information is accurate.

8. Do a good job in business contact with member consultants. Arrange reception according to the ranking order of member consultants signing in on the same day. If the membership consultant is not in the sales department, inform him to receive the guests by radio. Generally, the broadcast is limited to two times, and the next member consultant is arranged to receive it. First, introduce the member consultant politely, and then give the information of the visitor and the surname of the visitor to the member consultant (introduce the surname of the visitor). After the visitor fills in the visit registration, the front desk operator signs it, and the member consultant signs it after receiving the visitor. During the reception of business visitors, the member consultants may complain to the customer service manager if they have any objections, and the front desk staff shall not argue with the member consultants in the business area. Once it is found to be serious, if the member consultant has something to do (eat or leave the center), he must go to the front desk to inform him that the member

9. Communicate with members correctly, promote members' understanding and trust in the center, and actively promote sales.

10. Check the stored value records of members every week to ensure that there are no errors.

1 1. In any case, don't answer "I don't know, I don't know, I don't have it" and so on.

12, broadcast. Fifteen minutes before each class, broadcast notice that the class content should be reported on time, with sweet voice, soft voice, moderate articulation and clear pronunciation. 10 actively cooperate with the daily operation of other departments, such as physical examination of visitors.

1 1, use the correct polite language and way to answer the phone (ask the other party's name, who to look for, and whether to convey a call back number).

13. When employees meet superiors, colleagues, members and visitors in the clubhouse, they must take the initiative to smile and say "hello" or "good afternoon/good evening".

14. Fill in the handover form carefully. This content includes the daily number of visitors (men and women), experience (men and women), card sales and coaches (men and women), visitors and telephone calls.

Note: the front desk staff are not allowed to introduce the membership card price to the guests (or in telephone consultation)!

Second, the reception process at the front desk

1. Before business

Arrive at work ten minutes before the official opening. (The time is 9: 50 a.m.)

Check the cleanliness of the front desk, water bar, billiards area and monopoly area.

Prepare business supplies before business, including: documents, forms, stationery, etc. )

Carefully check the guest book of the previous day and do a good job of handover.

Put all items and appliances in order and put them where guests can see them.

Turn on the front desk audio equipment and TV set on time.

Self-check gfd, summarize the problems of the previous day, and do a good job assignment on that day.

1 1: 00 officially opened to the public.

Step 2 do business

1) Standing posture: female-look straight ahead with her arms crossed naturally. Put her left hand on her back.

Smile and use body language generously. Actively greet guests within 2 meters.

2) Use both hands when handing over the guest's belongings.

3) Service in accordance with operating procedures. Computer input is fast and accurate.

4) Entertain visitors ... >>

Question 8: Which department does the telephone number left on the general company website belong to? Front desk? Or the boss's secretary or something? Generally, it is the telephone number of the switchboard or the department that promotes products. The person who answers the phone will be an office clerk or something, not a manager or boss. But Geng can call and ask, and they will tell you what department or person you want to know is in charge. I hope what I said is useful to you.

Question 9: Which customer service department does the property management front desk reception belong to?

I have to ask this.

Question 10: which position do you think is better, the front desk clerk or the customer service hotline? Easier, can represent the image of the unit ~