What is the refund standard for Xi 'an heating temperature not up to standard?

Since 15, heating has been started in all communities in Xi 'an. Affected by "shortness of breath", the heating temperature in some residential areas fluctuated compared with previous years. The cold weather has not yet arrived, and whether the heating temperature after sharp cooling can stand the test of the weather is a concern of many owners. What is the heating temperature in Xi 'an? How can I get a refund if the indoor temperature is not up to standard? Bian Xiao will give you a detailed introduction to Xi's rules and regulations.

What is the heating temperature to reach the standard?

The standard is 18℃ 2, and you can apply to the property for temperature measurement.

According to the Regulations on the Administration of Urban Central Heating in Xi City, all central heating enterprises should ensure that the indoor temperature of central heating users is kept at 65438 08℃ 2℃, and shall not be lower than 65438 06℃ during the heating period.

"Generally speaking, when the temperature reaches 18℃, people will feel more comfortable." The relevant staff of Xi 'an Thermal Power Corporation said that if citizens feel that the heating temperature is not enough, they can apply to the residential property for temperature measurement first, and the property will feed back the results to the heating enterprise.

Who should I call if there is something wrong with the heating?

Report the residential property first, and then find a heating enterprise.

According to the relevant staff of Xi 'an Thermal Power Corporation, there are many heating links. The heat energy of the heat source plant can reach residents' homes through the main network and secondary pipe network of the community. "If the heating is not hot, users should first report to the residential property to see if it is a problem with their own heating pipe network. If the whole building or the whole community is not hot and belongs to municipal heating, you can call the complaint telephone number 96 165438 of the Thermal Power Corporation.

After receiving complaints about the failure of heating facilities, the heating unit shall arrive at the scene for emergency repair within 2 hours; After receiving the report, the thermal main pipeline must enter the emergency repair site within 30 minutes, notify the management unit and users of the heat exchange station within 2 hours after stopping the heat, and report to the heating supervision center in writing.

What if the temperature is not up to standard?

You can get a refund if you really don't meet the standard!

Can I get a refund if it is determined that the heating temperature is not up to standard?

Dealing with the problem that the room temperature is not up to standard will distinguish the responsibilities and solve them separately. Due to the heating enterprise, the heating enterprise shall bear the responsibility and refund the heating fee according to the contract; If it is caused by the problems of the residential heat exchange station and the internal pipe network, the management unit of the residential heat exchange station, usually the residential property, shall bear the responsibility and the user shall negotiate with it to solve it; If it is caused by the user's own problems, the heating enterprise and the heat exchange station management unit will not bear the responsibility.

The relevant staff of Xi 'an Thermal Power Corporation said that if it is caused by a heating enterprise, the corresponding heating fee will be refunded according to the actual time when it fails to meet the standard. "Because the heating enterprise signed a contract with the residential property, the returned heating fee will be returned to the property by the heating enterprise after the heating period, and then returned to the owner by the property."

In addition to municipal heating, if the district heats itself, can it be refunded if the temperature is not up to standard?

Before heating, the property should publicize the cost budget, and after heating, the temperature must reach18℃ 2℃ required for heating. If the heating temperature of citizens' homes is not up to standard during heating, they can also ask the property to refund the heating fee.

(The above answers were published on 2017-11-21. Please refer to the actual situation for the relevant procurement policies at present. )

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