What does the customer service clerk in the e-commerce department mainly do?

Job description of customer service clerk:

1, responsible for the communication between the company and bank customers, and handling the demands made by bank customers.

2. Responsible for bank order management;

3, responsible for communication with the company's product department;

4, cooperate with the department manager to complete the corresponding work.

Qualifications:

1, experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking;

2, standard Mandarin, articulate, understand consumer psychology, strong language skills, good at communication;

3. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;

4. Good personality, patience and responsibility, good health and long-term stability in work;

5. Teamwork spirit, basic computer skills, and experience in online sales or telemarketing are preferred;

6. Proficient in computer use, typing speed is above 50 words per minute, familiar with office software and network tools.