What are the duties and contents of the front desk supervisor?

Responsible for 4S service reception front desk management, establish and lead after-sales service consultant team, and complete the company's after-sales performance? Conduct effective handover briefing to clarify hotel activities and operational requirements.

The front desk supervisor should actively assist in handling customer complaints and disputes, maintain good customer relations and improve customer satisfaction.

Responsible for business coordination with spare parts warehouse, maintenance workshop, customer service center and relevant departments, actively summarize, count and analyze all kinds of quality information, technical information and fault information, and formulate corresponding solutions and implement them; Job requirements.

Duty analysis of front desk supervisor

The front desk supervisor should be responsible for the induction training of new employees, especially those in dental clinics. The new colleagues are not very familiar with the work content and workflow of our clinic. At this time, the front desk supervisor should give hands-on training to the new employee, so that he can spend the study period and probation period early and become a qualified or even excellent front desk.

The front desk supervisor can write down how many front desks he plans to recruit next year, and appropriately recruit front desk personnel according to the size of the company or the entire dental clinic. Of course, if the unit has a personnel department, these recruitment work will be done by the personnel department.

After we train the new employees, the front desk supervisor can also train the old employees internally. For example, service process, communication skills and computer operation can be assessed by asking questions in the morning meeting and daily work assessment.