What does the service standard include?

What is the service standard of social work?

Social work is a kind of scientific professional help activity, and it is the knowledge of social work circles and other relevant aspects. Modern social work is a professional service activity under the guidance of altruism, based on scientific knowledge and using scientific methods to help others. Then, the following are the social work service standards I have compiled for you. Welcome to read and browse.

I. Social work practitioners

Practitioner: Social work education background is required.

In Taiwan Province Province, the heads of most social welfare service institutions have social work education background. This professional talent echelon structure ensures the benign operation and healthy development of the organization. For example, among the 32 full-time employees of Taitung Family Support Center, 25 are social workers. In order to ensure the healthy development of the organization, the new employees they are recruiting now must be graduates of social work-related majors.

How to write the social worker log?

In order to explore the local social work service mode, at present, social workers in Chinese mainland have basically developed the habit of writing work logs, but no unified standard has yet been formed. In this regard, Taiwan Province Province has accumulated some experience and formulated the Notes on the Compilation of Social Work Records (1998), which standardized the types, contents and key points of the records compiled when carrying out services and the service process of social workers.

Social worker supervision: assuming the responsibility of accountability and review

According to the guidelines for social work supervision in Hong Kong, fresh graduates of social work (with less than three years of full-time service) should receive at least one hour of uninterrupted face-to-face individual supervision every month; Social workers with three or more years of full-time experience should be interviewed without interference every two months. If peer supervision is chosen, employees in higher positions should take responsibility and be examined. As far as training and continuing professional education are concerned, on the whole, there are no continuing professional education courses specially designed for social workers in Hong Kong. Most organizations conduct training in the form of short seminars and workshops from time to time, or individual social workers apply for master's degree or higher education.

Continuing education for social workers: On-the-job training is not less than 70 hours per year.

The function of education is to promote the specialization of social work services. Social workers in Taiwan Province Province must receive more than 70 hours of on-the-job training every year to make up for the lack of practical education in schools, provide new knowledge, technology and methods, and improve service quality and work efficiency. This kind of training is managed by classes and levels, that is, the training contents of social workers and social workers' supervision are different, and the training contents of social workers serving different fields are also different.

Social worker license examination: paying more attention to practice and solving practical problems

In the United States, the social work license examination is divided into five levels, namely, associate social work level, bachelor social work level, master social work level, senior generalist social worker and clinical social worker. Senior generalist social workers are mainly designed for people who have obtained a master's degree or above in social work and have more than two years (at least 3200 hours) experience in supervising clinical social work. Clinical social workers, on the basis of the master's degree examination in social work, mainly examine the candidates' advanced social work skills and knowledge. The examination of clinical social workers is further based on the examination of senior general social workers. To pass this exam, you need to master not only advanced skills and knowledge, but also some system and legal knowledge about social work license.

The promotion space of social workers: entering the public service system.

In order to attract social workers with high comprehensive quality, strong adaptability and remarkable work performance to enter the public service system, Taiwan Province Province has specially set up the "Advanced and General Social Work Examination", which stipulates that holders of social work teacher certificates can take the "Public Social Work Examination for government departments and obtain the qualification of public social work teachers" to attract professionals with social work background to join the civil service.

Second, social work service standards

Social work professional institutions are important carriers of social welfare and social services, and also important workplaces for social workers.

American board of directors: the decision-making center of institutions, which is not worthy of the name.

In terms of internal management, social work organizations in the United States generally have similar organizational structures. The board of directors is the decision-making center of the organization and bears the responsibility of realizing the mission of the organization. Major issues must be discussed and decided by the board of directors. The executive director is the CEO hired by the board of directors to implement its resolutions and is the soul of the organization.

Institutional post: set up fund-raising post.

In the United States, social workers not only set up positions such as project managers and volunteer coordinators, but also hire experienced people to raise funds. In addition to social workers, organizations usually employ psychologists, psychiatrists and other people with different professional backgrounds to form a team for positions engaged in direct service, so as to complement each other's advantages and maximize their respective advantages.

Social work firm: you need to obtain certain qualifications.

Social work office is a professional organization established by people who have obtained social work certificates to provide social work services. The Social Work Law of Taiwan Province Province also clearly stipulates the establishment, name use, charging standards, advertising, closure and other matters of social work firms. The Law on Social Workers stipulates that social workers who have served in the practical field for more than three years after obtaining qualifications may apply for the establishment of social worker firms. In 2005, two social work firms were established in Taiwan Province Province, namely Yelily Social Work Firm in Yilan County and Heshan Social Work Firm in Taipei City. Whether it is the name or the law of operation, it is somewhat similar to a law firm.

Social worker evaluation: twice a year.

In order to ensure the service quality of social work and improve the professional attitude of social workers, service agencies attach great importance to the evaluation of social workers. The assessment is conducted twice a year, once in the middle and once at the end of the year. The assessment procedure is as follows: firstly, self-assessment of one's own work is carried out in the form of self-filling, then the social work team leader (or department head) scores, then the social work team scores, and finally the agency head approves. It is worth noting that the scores of social workers' teams account for a considerable proportion, which is closely related to the work concept that social workers pay attention to team strength.

Social Service Organizations: Paying Attention to "Evaluation and Accountability"

In Hong Kong, both government-funded social service organizations and self-financing social service organizations must face the requirements of evaluation and accountability. The difference is that the former mainly accepts sponsors; Evaluation and accountability to the government, while the latter is more responsible to the public. When it comes to the evaluation of subvented organizations, we must mention the service performance monitoring system. This is an important document for regulating, determining and evaluating the service performance of subvented organizations, including the funding and service agreements signed between the Social Welfare Department and subvented organizations, and a set of service quality standards.

Three. Standards in social work service field

At present, social work services have been extended to children, adolescents, the elderly, community correction, population and family planning 16 fields. Abroad, some service standards or guidelines have been established in some mature fields, such as American child welfare social work service standards, American school social work service standards, American medical care social work service standards and so on.

Legal basis:

the education law of the peoples republic of china

Article 41 Employees have the right and obligation to receive vocational training and continuing education according to law. State organs, enterprises, institutions and other social organizations shall provide conditions and convenience for the study and training of their employees.

Article 42 The State encourages schools, other educational institutions and social organizations to take measures to create conditions for citizens to receive lifelong education.