12333 What questions can I ask? Is there a manual service?

Policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare 10. There is manual service.

development direction

1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.

4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.

Extended data

Main functions of online consultation

1. Webpage Dialogue: When customers visit the corporate website, they can click the online customer service icon on the page to realize the dialogue with the corporate customer service staff.

2. Active dialogue: Customer service personnel can take the initiative to talk with website visitors.

3. Real-time viewing: Before the visitor submits the text, the customer service can see it through the real-time viewing function, which is convenient for the customer service to prepare the answer in advance, improve the response speed of the customer service and improve the service quality.

4. Conversation transfer: Customer service staff can transfer visitors to relevant departments or personnel to realize barrier-free direct communication between customers and staff, or invite multiple relevant departments to serve customers and give more professional and authoritative answers to customers' questions.

5. Queue selection: When the website has a large number of visitors, you can use this function to select the visitors visible in the customer service dialogue list, so that the customer service can focus on the visitors it serves and ensure the efficiency of work.

Baidu encyclopedia-online consultation

Baidu Encyclopedia-12333