Can I call 12333 for social security card medical insurance problems?

Yes, you can. For questions about medical insurance, you can call the national social security hotline 12333 for consultation, dial 12333, and then press 0 to switch to manual service. If you know the telephone number of the local medical insurance management center, you can also call the medical insurance center. If you need to contact manual customer service, please try to call the consultation number during working hours.

Operating environment; Apple 12iOS 14

12333 main tasks

① Strengthen consulting services. Provide 5*8 hours of manual consultation service and 7*24 hours of automatic voice service for the service items in the List of Basic Public Services in the Field of Human Resources and Social Security. For areas where manual consultation service has not been opened, the problem of insufficient development of 12333 can be effectively solved by setting up centralized seats in the whole province, remote seats at prefecture level and linkage between provinces and cities.

② Promote telephone service. If conditions permit, you can inquire about household registration information, social security benefits, employment information, work progress, processing results and other information by telephone 12333, handle basic information registration, social security card loss reporting, password modification and other services, make online appointments, register and put on record, so that people can run less errands; Accept labor security supervision complaints and reports, etc.

③ Pay attention to the interpretation of policies and regulations. Give full play to the advantages of 12333 telephone, directly serve the masses, publicize policies and regulations and explain documents in a language that the masses can understand, and guide the masses to correctly understand human resources and social security policies and regulations.

(4) Public complaints and reports. The local human resources and social security departments set the complaint reporting option in the first function menu of 12333 service hotline, so as to unblock the channels for people to express their demands through 12333.

⑤ Strengthen coordination and linkage with 12333 business. All localities should strengthen the collection, analysis and utilization of 12333 consulting data, actively carry out special research on hot and difficult issues in mass telephone consultation, strengthen data analysis, gain insight into people's livelihood needs, and prepare analysis reports to provide decision-making reference for government agencies and business departments to judge the situation, improve policies and monitor public opinion.

⑥ Do a good job in connecting the government hotline. Local human resources and social security departments should do a good job in the self-construction of 12333 and the docking service of 12333 with other government hotlines in accordance with the principle of "parallel response and linkage service". The convergence plan of each city should be submitted to the Provincial Department of Human Resources and Social Security before implementation.