Lost Citizen Card Replacement Process

1. Telephone: Call the Social Security Citizen Card Service Hotline and follow the voice prompts.

2, branch oral: directly to the Social Security Citizen Card Service Center Bank outlets.

Second, written loss:

The cardholder with his identity document and bank account password to the bank's business outlets or social security citizen card service window for written loss. If the cardholder is entrusted to do so, he/she should provide the ID card of the entrusted person and the entrusted person.

Special attention should be paid to the fact that the social security function and bank account will be frozen after the card is lost, while the e-wallet account will not be lost.

Replacement card:

An individual can apply for a replacement card only after he or she has lost the card in writing. The card replacement cycle is 7 days, at which time, the individual with his/her ID card and business receipt will go to the Bank of Suzhou's branch or the Social Security Citizen Card Service Center that handled the loss in writing to receive the card.

In case of entrustment, the ID cards of the entrustor and the entrustee must be provided. Special attention should be paid to the fact that the relevant functions of the Social Security Citizen Card will be restored after the card is replaced, and the balance of the individual account of the medical insurance and the funds in the bank account will be automatically transferred to the new card.

What do I need to provide if I am entrusted with a replacement card?

Identity cards of the delegator and the delegatee. It is important to note that after the loss of the social security function, the bank account will be linked to the freeze, the e-wallet account will not be lost, the individual can apply for a replacement card only after the written loss of the card.

The card replacement cycle is 7 days, at that time, the individual with his ID card and business receipt to the written loss of the Bank of Suzhou business outlets or social security card service center to receive the card. If you're looking for a replacement, you'll need to provide your ID card to the commissioner and the commissioned person. Special attention must be paid to the fact that after the replacement card, the relevant functions of the social security citizen card will be restored, and the balance of the health insurance personal account and bank account funds will be automatically transferred to the new card.

Citizen Card Program Functions

The Citizen Card has basic functions such as information storage, information inquiry and transaction payment. It is generally loaded with applications such as social security, residents' health, public transportation, government subsidy issuance, bank debit, tourism, library lending, community access control, etc., and gradually expands applications such as micro-payment, water, electricity and gas payment, student card, etc., so as to realize cross-city one-card application and clearing and settlement.

Summary of the role of the social security card in our lives is becoming more and more important, medical payments, reimbursement settlements, financial functions, citizen card function and so on. However, in reality, there are always some people who lose their social security cards without paying attention.

Legal basis

"Interim Measures for the Management of Citizen Cards"

Article 19 of the cardholder lost the card, the card should be timely to the Citizen Card service outlets to apply for the loss of the card; the loss of the card is divided into a phone call pre-loss and loss of the formal written loss of the card through the telephone application for the loss of the cardholder should be applied for in the stipulated time for the loss of the card in writing. The cardholder should still go through the written procedures within the stipulated time after applying for pre-loss by phone.

After the cardholder has lost his card, he should apply for a new card at the Citizen Card service organization.