Bathing personnel code

Bathing center is one of the leisure places that provide bathing services. Set business, bath, guest room, chess, entertainment, fitness, SPA and other leisure functions in one. Mainly in cities and towns. What are the contents of the Bathing Staff Code? The following is a sample of the rules I brought you for bathing employees. Please refer to.

Bathing personnel code 1

First, abide by the employee handbook and other management regulations of the enterprise, and obey the arrangement of the management and leadership of the enterprise.

Second, the work must be enthusiastic, serious and responsible, and provide quality services to the guests according to the standard standing posture.

Third, the cashier is generous in appearance, well dressed and elegant in makeup.

Fourth, the post cannot be empty, and it is not allowed to string posts.

5. Keep the bar clean and hygienic.

6. Attend weekly staff meetings and departmental meetings on time.

While issuing key cards to the guests, register the consumption for the guests in time.

Eight, the handover must be clear item by item according to the provisions of the enterprise, and the handover should be timely and accurate; If there is a problem due to unclear handover, the cashier on duty will be responsible when the problem is found.

Nine, the front desk cashier

1, guests only have massages, beauty salons and haircuts, and do not take a bath. When using the non-ticket settlement stipulated by the enterprise, the parties must sign it; Handled by the manager and marked whether to run the bill.

2. Hospitality, cash relief and hospitality vouchers must indicate the reasons and be signed by the front office manager or the manager on duty.

3. The cash reduction must be signed by the front office manager or the manager on duty, and the guests can't leave before this.

4, put an end to other employees of the company to the front desk to make outside calls.

5. The staff of this station are not allowed to make personal calls (subject to the monthly telephone list of the Telecommunications Bureau).

6. When collecting cash, you should be able to check the authenticity through the money detector and put an end to collecting counterfeit money. If there is counterfeit money, the cashier on duty is responsible.

7. The discount card and VIP card must be signed by the front office manager or the manager on duty.

8. After the guest checks out, inform the front desk assistant to take the shoes for the guest, and accurately report the shoe size, and don't make any noise.

9. The VIP card recorded by hand shall be signed by the guest on the bill book according to the card number, and signed by the front office manager or the manager on duty. After the card is used up, it should be taken back in time and recorded in this book.

10, key cards must be counted regularly once a week, and other cards must be counted irregularly. The cashier on duty is responsible for any problems when counting.

Ten, in addition to the financial personnel to count items or lead routine inspection, put an end to the bar staff on duty and bar staff (including managers) into the bar.

Eleven, bar goods and articles to prevent exchange, unauthorized lending, theft, etc.

Twelve, bar staff are not allowed to bring bags into the bar to work, and are not allowed to bring cash to work.

Thirteen, under any circumstances, all bar staff are not allowed to bring personal belongings, food, daily necessities, clothing into the bar, once found, a fine of 100 yuan.

14. Organize and notify massage technicians, bath technicians, shoe polishers, beauty hairdressers and other personnel to go to the bar to check the accounts in time, and pay the accounts on time on 1 every month.

15. When the guest answers the phone at the bar, prepare a pen and paper for the guest.

16. When guests stay at the bar, they should keep standing service and take the initiative to smile and ask questions. Do you need anything? what can I do for you? Wait for the statement. If guests spend money in a bar, they must serve warmly and actively promote bar goods and other items.

17. When guests pass by the bar, smile and watch them pass by.

/kloc-Bar staff on floors 0/8, 2 and 3 must carefully input various service items, corresponding prices and quantities.

/kloc-When the bar staff on floors 0/9, 2 and 3 lose their tickets, they should immediately consult the front desk if they can't find the lost tickets in the computer.

Twenty, when entering documents, other services with the same value shall not be used to replace other consumption items without authorization.

Twenty-one, each department waiter to the bar to pick up the order, must actively cooperate with, lost orders in a timely manner; The waiter takes the order to pick up the goods, and the bar staff must issue the order according to the quantity of goods on the service list, and carefully check the delivery.

Twenty-two, the bar staff must first lose the order, and then accurately distribute the goods. Put an end to the phenomenon of shipping first and then filling the order.

Twenty-three, the bar lost towels, drinks, bath towels, socks, underwear and other commodities, by the bar staff on duty according to the sales price of 2 times the compensation.

Twenty-four, according to the law of lighting, change the lighting, play TV and stereo on time, and ask the music to be seemingly absent, soothing and uninterrupted.

Twenty-five, the bar staff shall not withdraw the bill without reason, if you need to withdraw the bill, you must indicate the reason and sign it by the front office manager or the manager on duty. The cashier on duty is responsible for returning the bill privately.

Twenty-six, whoever signs (seals) will be responsible for losing the bill, and I will be responsible for any problems.

Twenty-seven, enterprise cashier should abide by the enterprise secrecy system, without the approval of the enterprise leaders, shall not allow irrelevant personnel to use the computer cash register or access to the business income and expenditure of the enterprise, and shall not disclose the business income of the enterprise to irrelevant personnel and personnel outside the enterprise.

Twenty-eight, the cashier can wear slippers to stand at the bar, and must wear a work shoes when leaving the bar, otherwise it will be handled according to the corresponding regulations.

Twenty-nine, the guest check-out procedures in batches:

1. If some guests leave first and some guests are still spending, the final settlement will be made by the guests who have not left, that is, the number of guests who have left first, the amount of consumption, and the deadline for total consumption. The signature of the guests who have left first will be marked with post-it notes for the guests who have not left to sign for approval. Keep the post-it notes until the guests who haven't left check out, print out the consumption list together and check out the guests who haven't left.

2. Consume guests together. If some guests leave first and others are still spending, the first guest will settle the account, and keep the phone number of the guests who have not left, so as to finally settle the amount of consumption again.

3, the guest does not take a shower, directly consume other items, that is, give the guest a takeaway hand (set up two takeaway hands).

Bathing personnel code 2

One: Front Hall, Cashier.

1, etiquette, welcome.

Take the initiative to greet guests, guide them into the front shift, clean the day shift and attend regular meetings.

2. Cashier (subordinate to the Finance Department)

Say hello to guests, be responsible for and manage locker keys, and do a good job of cashier.

swimming pool

1, regular meeting (check gfd, make work summary and assign tasks. Generally presided over by the supervisor).

2. Cleanliness: Check the room temperature (keep it at 23-26 degrees Celsius). Clean the floor, mirrors and corners. Check the placement of items in lockers and check the operation of facilities (integrity of lighting, ventilation and other equipment).

3. Spare parts inventory (check and replace linen, prepare consumables, place various items, and the waiter reports the quantity of required items to the supervisor).

4, check the log diary (including passenger flow, goods, facilities are damaged, problems in the work, etc. ).

5, according to the requirements in the designated post to meet the guests:

(1) Take the initiative to say hello, take the key, determine the number of people, and invite guests to sit inside;

(2) Open the suitcase, take the clothes rack to change clothes for the guest, then wrap a big bath towel, hand the towel to the guest, lock the wardrobe, let the guest check and send it to the bathing area where the waiter will entertain the guest, and then prepare for the next guest.

6. seeing the guests off: after bathing, the guests take the initiative to approach and say hello, bring towels and pajamas to the guests, and open the suitcase to change clothes for the guests. When the guests leave, please check whether there are any left-over items, then send them to the cashier, hand over the etiquette, and give the keys to the cashier. Welcome guests to come next time. Then go back to your seat and get ready for the next guest.

7. After work: clean up, count the quantity of articles, linen and spare parts, fill in the daily consumption table, write the handover diary, turn off the water and electricity, and check for hidden dangers.

Bathing area

1, regular meeting

2, cleaning: check the room temperature, adjust the water temperature (hot pool 35? 45 degrees Celsius, cold pool 10? 12℃) clean the floor, steam room, wall, sanitary ware, bathroom, swimming pool area and shower room.

3, check the facilities and equipment (lighting, water circulation and water quality, etc. ).

4. Spare parts (linen, shower gel, razor, soap, dental appliances, if necessary, supplement the detailed list submitted to the supervisor).

5, check the shift diary.

6, according to the requirements in the designated post to meet the guests:

(1) Say hello

(2) Introduce the swimming pool temperature to the guests, remind them to slide carefully, and put away towels and slippers for them.

(3) The steam room should provide bath towels, ask the guests whether it is appropriate, introduce facilities and functions (such as VIP rooms), send ice water and ice towels, pay attention to the safety of the guests, put away slippers, and clean them up in time after the guests leave.

(4) Ask the guests if they need to rub their backs. After bathing, guide the guests to the second watch, change clothes for the guests, and return to their places to prepare for the next guest.

7. After work: clean up, count the quantity of goods and spare parts, fill in the daily consumption table, write down the handover record, check whether there are hidden dangers, and turn off the water and electricity.

Ergeng

1, regular meeting

2. Cleanliness: Check spare linens (such as bath towels, bathrobes and bathrobes), clean the responsible area and put linens in order.

3. Welcome guests as needed:

(1) Say hello.

(2) Wipe the back and dry the body for the guests, take dry slippers and wear bathrobes for the guests.

(3) lead the guests to the combing area and invite them to choose cosmetics.

(4) Send the guest to the service staff of the leisure hall for handover, and then return to the seat to prepare for the next guest.

4. After work: clean up, count the quantity of goods and spare parts, fill in the daily consumption table, write down the handover record, check whether there are hidden dangers, and turn off the water and electricity.

Leisure hall

1, regular meeting

2. Cleanliness: check the sanitation of room temperature, floor, corner and bar, check whether the leisure chairs are placed neatly, and check the operation of facilities (such as lighting, air height, TV, blender, etc.). ).

3. Spare parts inventory: the preparation of drinks, snacks, cigarettes and other items, as well as the placement of commonly used items, should be reported to the foreman.

4, check the succession records, check the items, the required quantity.

5, in accordance with the provisions, to meet guests:

(1) take the initiative to say hello;

(2) Guide the guests to the leisure chair, invite them to attend the meeting, put slippers under the big bath towel, and invite them to order drinks, snacks, introduce massage and other services;

(3) Provide services for guests (be familiar with the prices of all services in this department).

6. After work:

(1) Clean up the quantity of spare parts for health verification items, fill in the daily consumption account (wine sales), and write the shift-over diary;

(2) Check for hidden dangers and turn off the power supply.

The above are the basic service essentials and work behavior norms of the sauna department, and I hope the employees of the department will strictly abide by them.

Bathing personnel code 3

1. Be responsible for supervising and formulating the shift arrangement and attendance of employees in this area.

2. Be responsible for the inspection of dressing area and bathing area.

3. Be responsible for training new employees to participate in plans such as evaluating employee performance and promoting rewards.

4. Maintain cooperation with other departments.

5. Be responsible for supervising the implementation of employee working procedures and standards in the area under its jurisdiction.

6. Be responsible for the storage of all kinds of articles in the area under its jurisdiction.

7. Be responsible for the inspection of equipment in the area under its jurisdiction, and if there is any problem, put forward the correct maintenance application in time.

8. Strengthen communication with guests and grasp their consumption psychology.

9. Handle guest complaints and report the results to the immediate superior.

10. Check the potential safety hazards in the area under its jurisdiction and report the solutions and suggestions in time.

1 1. Responsible for handling the items found by guests in this area, and make records in strict accordance with the relevant system of found items.

12. Be responsible for the arrangement and implementation of planned sanitation work in this region, and ensure the correct use of cleaning tools.

13. Responsible for the handover of linen in this area and the inventory and control of other items.

14. Strive to improve the sales skills of employees.

15. Maintain the normal working order of the bathing area.

16. Responsible for supervising employees to remind guests to take safety precautions.

17. Be responsible for energy-saving work such as water and electricity in the area under its jurisdiction.

18. Responsible for supervising the work of bath technicians.

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1. Leisure Club Technician Management System Model

2. Hotel staff code

3. Bathing management rules and regulations of the company

4. Code of Practice for Service Employees

5. Model bath management rules and regulations of the company 3.

6. Beauty salon staff code