Credit Building People Issue 12, 2014 My growth is my decision

I have the final say in my growth

Botou store cashier: Gao Jing

I have been working in Reputation Building for nearly eight years, but entering the supermarket on the first floor is It was a period of rapid growth and progress for me.

When I first arrived at the large supermarket on the first floor, everything was not going well for me: the operation speed was slow and I couldn’t care about serving customers. In order to make progress, I forced myself to calm down, organize my work ideas, and analyze my current work situation.

First of all, because my operation speed is slow, I can't take care of the customers, so I first set basic operation goals for myself.

Scanning barcodes: Since I cannot remember the location of the product barcode, I need to hold the product with both hands when scanning the product and look around, which delays the reception time. So I came early and went to the supermarket every day to get familiar with the products and memorize the barcodes of various products (of course it is very important to memorize the barcode position during the reception). Then I practiced other people's scientific methods, and my barcode scanning speed improved significantly.

Enter the code: When collecting money at a closed checkout counter, most people use their right hand to operate, but the cooperation of both hands is very important in supermarkets. The best way to improve your keyboard typing speed is to practice. I practiced when I was not busy and practiced when I was receiving customers. In this way, I quickly became proficient in using both hands to input amounts, input codes with both hands, and quickly tap the keyboard.

Collect change: practice pinching money first. I kept practicing every day, and gradually I was able to pinch one without sticking. After I became proficient at pinching money, I combined the method of taking money from a closed cash register and held it with both hands.

With continuous practice, I became more and more proficient in my operations. Not only could I take care of one after another, but more importantly, I had more time to communicate with customers. The content of the exchange is what I want to accumulate---commodity knowledge. The way to learn is to go to supermarkets to learn from counter staff, such as: the differences and usage of various seasonings; the return and exchange dates of guaranteed products; the preservation of nut products, etc. In this way, when I receive customers, I can not only answer simple questions asked by customers, but also provide customers with necessary precautions, which is recognized by customers.

What makes me proud is that my efforts have been rewarded: customer recognition. Customers started to greet me one after another. Once, an old man was waiting for the checkout. The colleague in front of me greeted the customer: "Hello, you can pay here." But the old man said: "I will wait here for a while." When I received the old man, the old man said: " I've been here several times, but I haven't waited for you. You see, you have gained another star, which means you are good. "Although I don't know this man, I know that this customer has been paying attention to me. It also shows that my service is improving.

Having said so much, I just want to tell everyone that when we are confused about our work, do not be discouraged, we must carefully analyze our current situation and set feasible goals. The main subject of growth is ourselves. As long as we want to make progress, persevere, and work tirelessly, our goals will be achieved, our values ??will be reflected in our work, and we will enjoy the beauty of work!