Responsibilities of the reception manager

Responsibilities of reception manager (5 articles)

In today's society, the frequency of job responsibilities is getting higher and higher, and the formulation of job responsibilities can effectively prevent job disputes caused by job overlap. So what kind of job responsibilities are effective? The following is the job responsibilities of the reception manager that I have compiled for you, for reference only, and I hope it will help you.

Responsibilities of Reception Manager 1 1. Responsibilities:

1, business reception, customer reception, business reception, full-process business reception experience is preferred;

2. Responsible for the company's overall decoration and corporate culture construction;

3. Assist all departments of the company in organizing, outreach and coordinating major activities;

4. Formulate and organize the implementation of the reception staff training plan, reasonably organize the daily training of employees, and enhance the service awareness and professional image;

5, complete other work assigned by the leadership.

Second, the qualifications:

1, 22-27 years old, bachelor degree, business reception, secretarial and administrative background in large companies is preferred;

2, a strong sense of service, is a full-fledged shenzhen tong, knows how to eat, drink and be merry, has a certain aesthetic ability, and has his own personal opinions and tastes;

3. Male or female, 165 meters (female) and 175 meters (male), good at business etiquette and reception, strong affinity, good image temperament and good professionalism;

4. Work enthusiasm, innovative spirit, strong execution, flexibility, and strong social, public relations and communication skills;

5, familiar with office, ppt and other software, can drive.

1, male or female, female height 1.65 meters or more, male height 1.72 meters or more, good image;

2. Enthusiasm for guests, strong affinity and good sense of hotel service;

3. Have more than one year wedding experience;

4. Be familiar with the reception process of the wedding banquet and be proficient in communication skills with guests;

Responsibilities of the reception manager 2 1. Implement the company's rules and regulations, and ensure the smooth development of all work according to the company's work instructions.

2. Formulate departmental work plans, establish and improve departmental management systems, specific work contents, responsibilities and service quality standards of each post, and supervise their implementation.

3, organize the completion of the annual business objectives and tasks, pay special attention to property management and accounting, control all expenses, improve economic efficiency.

4. Strengthen service awareness, establish the image of the scenic spot window, and realize zero major complaints during the year, with no more than two complaints in general.

5, regular inspection department facilities and equipment, do things neatly and in good condition.

6. Strictly implement the company's financial regulations and bill management system, strengthen the management of departmental tickets, and complete the handover procedures for handing over tickets.

7. Collect tourists' information, draw up tourists' distribution map, establish long-term and medium-term customer files, and submit the dynamic analysis report of tourists' market to provide basis for the company's decision-making.

8. Strictly implement the free reception measures in * * tourist area, strengthen the reception service quality and operation process, strengthen communication with the company, strictly control the pass, carry out graded reception for the reception staff, and reduce the reception cost.

9. Be responsible for the safety and health of culvert entrance, strengthen the dynamic supervision of service area, and ensure that the environmental management of the whole sluice area is fully covered and there is no management blind area.

10, do a good job in political and business reception, start with details, simplify reception procedures, and do a good job in follow-up communication of scenic reception.

1 1. Provide continuous training for subordinate employees to improve their professional level and quality.

12. Complete other work arranged by the company.

Responsibilities of the reception manager 3 1. Responsible for the overall work of the reception department, support the regular meeting of the department, keep abreast of the ideological trends of employees, and effectively adjust, check and supervise the gfd of employees in the department, and organize discipline, language courtesy and work efficiency.

2. Be responsible for the preparation of employee worksheets, reasonably arrange the work of subordinates, adjust all kinds of consumables used by this department, and strictly control costs.

3, responsible for checking the implementation and implementation of safety and fire control work.

4. Formulate and organize the implementation of the training plan for service personnel, be responsible for the quality education of personnel in this department, pay special attention to the business training of personnel in this department, continuously improve the business quality of employees in this department, be responsible for the assessment of employees in this department, and correctly evaluate the work of subordinates.

5. Be responsible for drafting, formulating and drafting the job responsibilities, procedures, standards and rules and regulations of each position in this department, and make work arrangements according to the work plan.

6. Be responsible for coordinating the relations among the subordinate departments of the reception department, arranging and summarizing the work, studying and deciding on major issues of this department, praising good deeds, criticizing bad phenomena, and being strict with yourself.

7. Attend various regular meetings and special meetings on time, report the work of the department regularly, and report any major problems in time.

8. Be responsible for establishing and perfecting the work files of this department and reviewing and handling various reports. Supervise, inspect and assess the implementation of the work (service) standards, management system and post responsibility system of this department.

9. Responsible for organizing, implementing, supervising, inspecting, evaluating and implementing the total quality management and work suggestions of all office buildings.

10, complete other tasks assigned by leaders.

Reception Manager Job Responsibilities 4 Recruitment Requirements

1, 25-40 years old;

2. College degree or above;

3. Have more than 3 years of social work experience;

4. Have team management experience;

5. Experience in channel or customer service is preferred.

operating duty

1, responsible for the daily management of the customer reception team;

2. Responsible for the daily data management of the reception team;

3. Be responsible for the scheme audit of the customer reception team;

4. Lead the reception team to achieve team performance goals;

5, responsible for the docking and coordination of various channels or institutions;

6. Other tasks assigned by the leaders.

Responsibilities of the reception manager 5 1. You need make-up, grooming and tooling when you are on duty. Gfd is dignified, neat and full of energy. It is forbidden for people with tired faces and low spirits to take up their posts;

2. Twenty minutes before going to work on time;

3. Keep the correct posture when standing and smile sincerely;

4. At work, always concentrate and maintain a cautious attitude;

5. The reception desk is clean and tidy, and the required items are neatly arranged and beautiful;

6. Be familiar with the location, telephone number and position of the main leaders of the offices in the property area, so as to be accurate;

7, can correctly identify whether the guest is the owner of the property area;

8. Reasonably arrange the stranded personnel in the hall and always keep the hall in good order;

9. Actively, enthusiastically, patiently and thoughtfully provide services to the guests, and properly and clearly answer the questions of the guests;

10, the sanitary condition in the hall is good, the facilities and equipment are running normally, and the warranty is timely;

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