Responsibilities of the information director

The purpose of this document is to explain the job responsibilities of the information director and correctly explain the qualities and knowledge needed to complete these tasks.

The information director mentioned in this paper is mainly aimed at the information directors in the circulation industry (including shopping malls, single stores and supermarket chains, although their information directors have different specific jobs, which are described here in a unified way), especially those who use HDPOS.

The second half of the article also shows that the information director can be competent for the knowledge level and quality he should have, and also points out the direction and a lot of work that should be done to achieve these standards.

(2) Overview of the responsibilities of the information supervisor

For the convenience and clarity of explanation, the information director mentioned in this paper refers to the person in charge of each enterprise, which can be the information department, the computer room or the information center. They manage the normal operation of the information department, ensure the smooth operation of the system and provide technical support for senior managers and other business departments.

1. General responsibilities of information directors

The general duties of an information director can be understood from the following aspects. These responsibilities are aimed at most retail enterprises; These responsibilities are more general; These duties are basic requirements, which are different from senior duties. The general liability model described here is mainly aimed at chain enterprises, but it also takes into account the situation of other enterprises.

1. 1 Maintenance and upgrade of information system

The information system mentioned here is mainly HDPOS system, because HDPOS system is the system that system administrators contact most. Generally speaking, system administrators mostly work around the HDPOS system. System administrators should ensure the normal operation of the system, collect and sort out the system requirements and upgrade the system. With regard to maintenance, the information directors of many enterprises mainly participate in system maintenance, and the information directors of many enterprises hand over system maintenance to their subordinates. Whether the information director personally participates in the maintenance of the system mainly depends on the scale of the enterprise and the number of equipment and personnel in the information department. For the maintenance of the system, the information supervisor is required to understand the common system problems, track the problems and solve them. Sometimes, the problem of the system may be a programming error, so you need to be able to catch the error or trace the script, so that Haiding personnel can find the error and solve the problem as soon as possible. Finding and tracking problems is an important ability of information directors, which will be emphasized in later training. Communicate with other business departments to sort out and refine the requirements for the system. System upgrade is an essential job to respond to the previous requirements, so arranging system upgrade is also the key job responsibility of the information director, which should be taken into account when collecting requirements.

In many cases, the information department failed to communicate with other business departments in time, which led to the failure to meet the needs of other business departments in time, which led to complaints against the information department. Another situation is that it is not the responsibility of the information department, which leads to the tension between the information department and the business department.

1.2 provides query report and data analysis.

At present, the information departments of many enterprises are responsible for providing query reports and data analysis reports for management and other business departments. Making query reports is some skills that information directors must master. The generation of query will be explained in detail in later training.

1.3 introduce advanced technology at an appropriate time.

According to the needs of enterprise development, business systems can introduce systems such as Hdintra (Haiding Enterprise Internal Management System) and HDEC (Haiding Electronic Commerce Platform) to promote the development of management. In terms of system tools, CITRIX(ABS super B/S platform greatly expands the application space of information system) and ARIS (enterprise-level process reengineering tool) can be introduced to fundamentally boost the development and growth of enterprises.

1.4 equipment and hardware management

There are many hardware in general enterprises, including servers, PCs, inventory machines, POS machines, UPS, routers, firewalls and so on. These are many assets of enterprises, and the management of hardware equipment is extremely important. Many enterprises have formed many good methods and systems for the management of equipment and hardware.

1.5 Management and training of subordinate employees

As a manager, the information supervisor should try his best to manage employees, make the best use of their talents, create a good working atmosphere, and maximize the enthusiasm and initiative of employees. These management tasks include formulating rules and regulations, formulating business processes, assessing and managing employees, and sparing no effort to coach and promote employees. Information directors are generally experienced in technology, business and management, so special attention should be paid to the promotion and training of employees to improve their comprehensive ability.

1.6 system security

Ensuring system security includes database backup and network security management. These are all major events related to the life and death of enterprises. Once the enterprise data is damaged or lost, it will cause irreparable disaster to the enterprise. In ensuring data security, Haiding has also invested a lot of energy to promote the data security of enterprises. For example, data dump scheme, database system administrator's manual and assisting many enterprises to establish perfect database backup scheme.

1.7 store information department management

For many chain enterprises, the management responsibility of the store information department also falls on the head of the headquarters information department. The general technical strength of the store information department is relatively weak, which can only meet the daily business operation. How to manage and train the store information department is also the work content that the information officer needs to focus on.

1.8 Other transactional work

Other transactional work mentioned here is mainly such as document input and data exchange. In most enterprises, these tasks are also completed by the information department, and the information director is responsible for these tasks.

2. The expansion of information supervisor's job responsibilities

For the information director, these responsibilities are not enough. Under the premise of meeting the above basic job responsibilities, the information director needs to further expand his job functions. These expansions not only improve their own capabilities, but also create more value for enterprises. The expansion of the responsibilities of the information director is mainly manifested in the following aspects:

2. 1 Analysis and mining of information

Enterprise data is an important asset of an enterprise. How to analyze and mine enterprise data is an important aspect for information directors to expand their job responsibilities. Among Haiding's customers, we have also accumulated successful experience in data mining and utilization, for example, it has reached a considerable height in this respect.

2.2 the expansion of other information work

Quote some points provided by a senior Haiding system information supervisor for reference: business process reengineering; Formulate enterprise IT development strategy and IT business plan and budget; Design information system structure and application content; Responsible for the planning, budgeting and implementation of information system development; Responsible for system management, maintenance and upgrade, including software and hardware maintenance and upgrade; Establish and maintain the company's information base; Responsible for the design, maintenance and improvement of various information applications. The above points also include the scope of general duties. The in-depth expansion of the responsibilities of information directors requires the information directors of various enterprises to constantly explore, give play to their intelligence, and constantly sum up and improve.

(3) Some issues concerning the responsibilities of the information supervisor

Around the responsibilities of the information director, there are several issues that need to be explained:

1. downward extension of the responsibilities of the information director

This problem can be understood in this way. In some small and medium-sized enterprises, in addition to a supervisor, the information department has only one or two people who record documents. In this way, the job function of the information director is actually to be a system maintainer or even an operator, which is mainly related to the scale of the enterprise. In this case, the job responsibilities of the information director are the same as those mentioned above as part of management, but the difference is that he also does specific work such as system maintenance, system upgrade and demand sequencing. It should be noted that, among the above-mentioned main responsibilities, the information director may not do it himself, but he must be responsible for the above-mentioned responsibilities.

2. The management and technical part of the information supervisor's responsibilities.

As the head of a department, the information director occupies a large proportion in the management nature of his work. However, due to the particularity of this department, people often regard the information director as a technical post, and they also like to choose people who understand technology when recruiting. In fact, this is a complete misunderstanding. In many places, people who don't know technology often succeed in becoming the director of information department. This is mainly because they can strengthen management, thus improving the efficiency of the department. Of course, as mentioned above, many of them are technical jobs. How to treat this problem? The information director mentioned in this paper is an abstract position, but the information director in reality is a concrete person. Then, it may happen that the information director does other people's work, such as participating in maintenance, or it may be the result of the information director handing over technical work to others and controlling these work by himself.

(D) the ability of the information director

There are many discussions and differences about the ability of information directors. The reason is that this position requires a higher overall quality of people. Generally speaking, this position requires not only technical knowledge, but also management knowledge to become a qualified technical supervisor. This requirement is indeed a bit harsh for general retail enterprises.

If the basic requirements are met, the information supervisor needs to be familiar with computer knowledge such as HDPOS system, database knowledge and network knowledge. In addition, the ability to understand and manage the business is also particularly important.